Observations
Observations
Things I Notice
Things I Notice
Things I Notice
Real products are my research lab. Each observation identifies a UX pattern that quietly fails its own product promise. Pick whichever matches how you think about design.
Real products are my research lab. Each observation identifies a UX pattern that quietly fails its own product promise. Pick whichever matches how you think about design.
Real products are my research lab. Each observation identifies a UX pattern that quietly fails its own product promise. Pick whichever matches how you think about design.
Product observation
Consumer
Trust system
Muzz
A marriage app that borrowed the wrong interaction patterns from dating apps and monetised the correction instead of fixing the root cause.
Read observation
Product observation
Consumer
Trust system
Product observation
Enterprise
Security UX
Two different levels of security concern one routine one alarming collapse into the same generic system response.
Read observation
Product observation
Enterprise
Security UX
Product observation
Consumer
Trust system
Muzz
A marriage app that borrowed the wrong interaction patterns from dating apps and monetised the correction instead of fixing the root cause.
Read observation
Product observation
Consumer
Trust system
Product observation
Messaging
Edge cases
Message status can confirm delivery of something that no longer exists silently introducing conflict between people.
Read observation
Product observation
Messaging
Edge cases
Product observation
Enterprise
Security UX
Two different levels of security concern one routine one alarming collapse into the same generic system response.
Read observation
Product observation
Enterprise
Security UX
Product observation
Consumer
Trust system
Muzz
A marriage app that borrowed the wrong interaction patterns from dating apps and monetised the correction instead of fixing the root cause.
Read observation
Product observation
Consumer
Trust system
Product observation
Messaging
Edge cases
Message status can confirm delivery of something that no longer exists silently introducing conflict between people.
Read observation
Product observation
Messaging
Edge cases
Product observation
Enterprise
Security UX
Two different levels of security concern one routine one alarming collapse into the same generic system response.
Read observation